Privacy and Cookie PolicyPlain and simple.

What we collect

• Booking and contact details you enter online, by phone or email: name, phone, email, service address, the issue and your preferred time.
• Chat messages you send to the website assistant, and what you tell us by phone or text.
• Job records: estimates, invoices, photos of your equipment and service notes.
• Payment details when you pay an invoice. Card and bank details are entered with our payment provider; we do not store full card numbers.
• Reviews and feedback you choose to send us.
• Basic technical data your browser sends, such as page requests and device type, used to keep the site working and secure.

How we use it

• To schedule, confirm and complete your service, and to send appointment updates by call, text or email.
• To prepare estimates and invoices and to keep warranty and service records.
• To answer your questions and improve our service.
• To send service reminders, offers and news about services similar to ones you used, unless you tell us not to.
• To keep the website working and secure, and to understand which pages help customers most.

We do not sell, rent or trade your personal information.

Who we share it with

Only service providers that help us run the business, and only as needed: our scheduling and records tools, email and text-message providers, payment and financing providers when you choose to use them, and the AI provider that powers the website chat (chat messages only). Each is required to protect your information. We may also share information when the law requires it.

Text messages

When you book or ask us to, we text you about your service: verification codes, appointment confirmations and reminders, arrival updates, estimates and invoices. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts at any time, or HELP for help. Your mobile number and text consent are never shared with or sold to third parties for their marketing.

Cookies and similar technologies

Cookies are small files your browser stores. We use:

• Essential cookies and storage to run the site, for example remembering your booking progress or that you already saw the chat greeting.
• Preference storage to remember choices you make on the site.
• Security measures that help protect the site and our forms from abuse.
• Analytics and advertising cookies, if enabled, as described below.

You can block or delete cookies in your browser settings. Some parts of the site, such as online booking, may not work without them. Help pages: Chrome, Safari, iPhone and iPad, Firefox, Edge.

Analytics and advertising

We may use Google Analytics to see how visitors use the site, such as which pages are viewed and for how long. This data is not used to identify you.

We may use Google Ads and Facebook (Meta) to show our ads, including to people who visited our site before (remarketing), and to measure whether an ad led to a call or booking. These companies use their own cookies; we do not receive your personal information from them.

You can opt out: Google Ad Settings, the Google Analytics opt-out add-on, Facebook ad preferences, and the Digital Advertising Alliance.

How long we keep it

We keep job, invoice and warranty records for at least five years, as required for business and tax records. You can ask us to update or delete other personal information at any time.

Your choices

You can ask to see, correct or delete your information, or to stop receiving texts or emails, by calling (404) 416-6770 or using the message form on our Contact page. Reply STOP to any text to opt out of texts. To protect you, we confirm your identity using details you already gave us before we act on a request.

Keeping your information safe

We use reasonable safeguards, trusted service providers and limited access to protect your information. No website or storage system is completely secure, so we cannot guarantee absolute security.

When the law requires it

We may share information when required by law, a court order or a valid request from a government agency, or when needed to protect our customers, our team, our property or the public. If our business is ever sold or merged, customer records may transfer to the new owner under this policy.

Job applicants

If you apply to work with us, we collect what you send, such as your resume, work history, licenses and references, and use it only to review your application and keep in touch about the job.

Children

Our services are for adults. We do not knowingly collect information from anyone under 18. If you believe a child has sent us information, contact us and we will delete it.

Do Not Track

Browsers do not handle Do Not Track signals in a consistent way, so our site does not respond to them. You can still control cookies and ads with the options above.

Links to other websites

Our site links to other websites, such as Google, Facebook, manufacturers and financing providers. Their own privacy policies apply when you visit them.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed. Changes take effect when they are posted here.

Contact

Cool Season Heating and Cooling LLC, 105 Enterprise Dr, Suite E, Cumming, GA 30040 · (404) 416-6770 · Message us

Our contact information

Our phone number and contact details are for customer service only. They may not be collected, sold, or used for marketing, lending, insurance, or data-broker lists. We do not consent to telemarketing, robocalls or automated texts to our business lines.